Shipping policy

We have created this website in response to requests from our customers which opens up the option to pre-order from our range of stock and collect from the Rococo car park area at your convenience. We do not currently offer Delivery.

Click & Collect:

• Orders can be placed and paid for through the website using the "collect" option at checkout.
• Please anticipate a 48-hour lead time for us to process your order and select plants.
• We will e-mail you when the order is ready for collection, with collection instructions.
• We will process payment once the order is confirmed ready to collect.

 

We employ robust systems of stock control and safety stocks to mitigate risk that we would fail to fulfil your order completely and accurately, However small risks remain:

• Primarily, plants are perishable and not perfectly predictable in performance.  We have high expectations regarding quality. We may prefer not to deliver based on inspection at the point we pick your order.
• Secondarily, whilst we have robust stock control systems, they can occasionally fail! 

In the unlikely event we are unable to fulfil your order, we will contact you immediately by phone and e-mail as a follow up in order to discuss options to modify the order by deletion or replacement.